Please read these conditions carefully before purchasing from our online store. In compliance with the duty of pre-contractual information in distance contracts established in art. 97 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, in its latest revision, in force since March 2, 2022, the consumer is informed of the conditions that will govern the purchase of the products offered by our website.  These conditions do not apply to customers who are not final consumers, which will be governed by the particular conditions between the parties.

1. Identification of the seller

The website https://etradingtrademonsa.com is the online store of E-TRADING BY TM, S.L., with CIF B71388680, with postal address  at C / Lurbeltzeta 32 1ºDcha, 31180, Zizur Mayor (Navarra), telephone: +34 948 242 242 and email address: info@etradingtrademonsa.com

2. Contents and information provided on the website

In E-TRADING BY TM, S.L., from now on E-TRADING we take care of the quality of all our products, reserving the right to decide, at any time, those offered through our online trade. E-TRADING may at any time add or remove products from online commerce.

The essential characteristics of the products are presented in E-TRADING within each product sheet where an image, the description of it, and its composition are contained. Despite the scrupulous care taken by E-TRADING in their faithful reproduction, the images and colors of the photos may, however, not faithfully reflect reality, due to the specific characteristics of the Internet browser or screen used by the user.

E-TRADING offers trading information truthfully. This information, on occasion, could contain some typographical error. In this case, beyond our control at all times, it will be corrected immediately. If the typographical error occurs in any of the prices of our products and a customer has made a purchase decision based on this error, E-TRADING will notify him immediately and the client will optionally have the right to cancel his purchase without any cost on his part.

E-TRADING reserves the right to modify at any time the characteristics of the commercial offers presented on the website.

3. How to buy.

Buying on our website is very simple, just follow the following steps:

1.                   SELECT THE PRODUCT: Browse our website and choose the products that you like the most, you can enter the file of each product and see its characteristics. To purchase a product and you must select it and give in the tab "ADD TO CART" and the selected product will be automatically added to your shopping cart.

2.                   SUMMARY OF YOUR BASKET: You can continue browsing our website or go to the shopping cart to finish it, for this you must click with the mouse on the tab "View Cart" located at the top left of the web. Once you go to your basket you will be able to see the products that you have selected, with their denomination, and the unit price VAT included.

3.                   ACCESS: You can validate yourself as an existing Customer if you have already purchased before in our store or created an online account. We ask you in this step to provide us with a series of data that we need to invoice you and send you the products you buy in our store. The advantage of having an account is that the next time you buy something from us you will save the step of entering your data for billing and shipping, it's that easy!

4.                   PAYMENT: After entering your data you can put any observation for delivery and you must accept our General Conditions of contract to continue with the purchase process.

5.                   SUMMARY OF YOUR ORDER: Here you can see the total amount of your purchase including VAT, the selected payment method, the billing address, and the shipping address.

6.                   ORDER CONFIRMATION: once the order is placed you will see a summary of your purchase and you will receive in the email that you have provided us with a summary of your order.

4. Payment method.

The available means of payment are the following:

1.                   Payment by PayPal: this modality will be transferred to this secure payment platform, the client can choose between paying with a PayPal ® account or by credit-debit card, having to submit to the conditions of this platform®

2.                   Payment by credit or debit card: you can pay by card through the Redsys payment gateway, your card data is protected at all times.  By selecting this option we will refer you to the secure payment gateway provided by Redsys, no card data is stored on our servers, which makes payments 100% safe.

3.                   Payment by bank transfer: we will indicate the account number where you must make the transfer and the order number you must indicate.

5. Shipping Information.

The order will be delivered within approximately 10 working days from our confirmation of payment.  For orders with special measures outside those indicated above, you should consult the email info@etradingtrademonsa.com. These deadlines are averages, and therefore an estimate. Therefore, they may vary for logistical reasons or force majeure. In cases of delays in deliveries, we will keep you promptly informed as soon as we become aware of them.

Each delivery is considered made from the moment in which the transport company makes the product available to the Customer, which is materialized through the control system used by the transport company.

The products purchased by the User will be sent through the courier service contracted by the seller of the product. For this purpose, it will be necessary to communicate the user's shipping data to the seller who provides the product of the order for the correct shipment. The transfer, communication, and use of these data will be only to be able to process the shipment of the order placed in the E-TRADING online commerce. The costs for an incorrect introduction of shipping data in the order by the User will be borne by the same. The delivery of orders will be made to the delivery address freely designated by the User in the order form. E-TRADING will not assume any responsibility when the delivery of the product does not take place as a result of the inaccuracy or falsity of the data provided by the User for this purpose, as well as in the event that the delivery cannot be made for reasons beyond the control of the transport company assigned for this purpose, such as the absence of the recipient. The order will be delivered as soon as possible and, in any case, always before thirty (30) calendar days from the date of order confirmation.

Your order will be sent to the delivery address you have entered in the purchase process. Orders not delivered to the Customer within seven days of shipment for reasons not attributable to E-TRADING or for the absence of the recipient when attempting to make the delivery or due to ignorance of the recipient's person at the delivery address will be returned to the seller, considering the order canceled for all purposes,  reimbursing the Customer, where appropriate, the money paid in advance minus the shipping costs and the damages caused.

We ship to all destinations both nationally and internationally. If you have any questions you should contact our customer service department at the email info@etradingtrademonsa.com

All orders have shipping costs included in the final price.

When the delivery of your order is made, you must check that everything is as requested. If there is any discrepancy or problem with the order, you must indicate it on the delivery note of the carrier, and you must contact us within 24 hours of receiving the order through our email info@etradingtrademonsa.com  indicating your personal data, order, and the discrepancy or problem, and we will contact you as soon as possible to solve the incident.

6. Orders

Our online store is open 24 hours a day, 365 days a year. However, the store may be closed for maintenance. For your convenience, we strive to execute such work at night.

We inform you that the number of available units of our products is kept up to date with the availability of the sellers of the product. In no case, we will intentionally offer for sale products that are not available from the seller.

E-TRADING will make every effort to please all its Clients in the demand for its products. However, sometimes, due to causes that are difficult to control, such as human errors or incidents in computer systems, it is possible that the product offered is not finally available and therefore differs from the order placed. In this case, we will contact you to send it to you as soon as possible.

In the event that the product is not available after the order has been placed, you will be informed by email of the total or partial cancellation of it. The partial cancellation of the order due to lack of availability does not entitle the cancellation of the entire order. If as a result of this cancellation, the customer wants to return the delivered product, he must follow the provisions of these conditions.

The acceptance of the order by the Customer occurs at the moment in which the Customer gives his express consent to the order placed. It is materialized by checking the acceptance box of the General Conditions of Contract and clicking on the "PLACE ORDER" button, assuming an order with payment obligation.

E-TRADING will confirm the order by sending an email to the address provided by the Client when placing the order, in which all the data of the same will be indicated.

We may reject an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email prior to any action, to try to resolve the issue and return any payments made to us without deduction:

1.                   Your payment information is incorrect or unverifiable;

2.                   Your order may have been placed for fraudulent purposes, or in connection with a crime or other illegal activity;

3.                   An unintentional error has occurred on the Website, for example, a payment error, etc;

4.                   We have reason to believe that you are a minor;

5.                   The order could not be delivered to the address provided by you.

7. Cancellation of orders before delivery

Product returns are not accepted unless they are due to manufacturing defects or error in the reference or brand purchased. 

In addition to the aforementioned cases of cancellation of orders due to the inability to send or deliver the order, the Customer may cancel an order before its shipment or delivery in the following cases and in accordance with these specifications:

1.                   Cancellation of unshipped orders

To cancel an order that has not yet been shipped, the Customer must send an email to info@etradingtrademonsa.com with his request, indicating the name of the holder of the order and the order number he wishes to cancel.

If the order had been paid in advance, the amount will be refunded according to the payment method made by the customer when ordering the order.

1.                   Cancellation of shipped and undelivered orders

Once an order has been processed, it can no longer be canceled. If an order has already been sent and the Customer does not want it, he only has to indicate to the carrier who goes to the delivery address that he does not want the order, that he wants to reject it and not accept the delivery.

If the order had been paid in advance, you must send an email to info@etradingtrademonsa.com, indicating the name of the holder of the order and the rejected order number so that, once the product has been received in our warehouses and verified that everything is correct, we proceed to refund the amount according to the payment method made by the customer when ordering the order. In this case, the customer must bear the shipping costs. 

8 Prices and Taxes

All prices of products, shipping costs, and other services include VAT, during navigation the price appears with VAT. Shipping costs are already included in the final price. Product prices may be subject to updates. The prices that E-TRADING will apply to each order will be those in force at the time the user confirms the purchase of the products, regardless of the day on which the delivery is made. Make sure what the final selling price is before confirming the order. We will always inform you of the total price, including all taxes and other costs such as possible delivery charges. E-TRADING shall not be obliged to supply you with any product at the incorrect lower price, even if you have received the order confirmation message, provided that the error is easily and unequivocally recognized by you as an incorrect price.

The prices that appear on the website are those that apply at the time of purchase. Prices may be subject to change without notice, but changes will not affect orders already placed and paid. We strive to avoid information errors, but please note that pricing, spelling, and other errors may occur from time to time. During the order confirmation process, we check the prices. If the correct price is less than the stated price, you will be charged a lower amount. If the correct price is higher than the price listed on our website, we will contact you. If we are unable to communicate, we will reject your order and notify you by email.

9. Returns and Exchanges Policy

Product returns are not accepted unless they are due to manufacturing defects or error in the reference or brand purchased. 

If we have made a mistake and we have sent a product that you have not bought or arrives in poor condition, we will try to solve it in the shortest possible time, if it happens, please contact us by email indicating in the subject ERROR IN ORDER within 24 hours of receipt of the order, and we will get to work. If the error is not ours, we will only accept the return of those products that are in poor condition due to defective packaging. If the packaging arrives in poor condition, it must be stated on the carrier's delivery note.

Regardless of the reason for the return, any return must be previously authorized. For the return to be accepted, the following conditions must be met:

1.                   The products must be returned within 14 calendar days from the date of receipt of the order by the Customer.

2.                   The products must be returned in the same condition in which you received them, with all their accessories, without having been washed or damaged, and will be accompanied by the corresponding purchase invoice.

3.                   Returns of defective products due to misuse or handling thereof by the Customer will not be accepted. These products will be returned to the Customer at his expense.

4.                   Returns with damages produced during the transport of the return will not be accepted. These shipments will be rejected in order to return to the sender and at his expense. This will be communicated to the Customer so that he can order the collection of the same at his expense.

The shipping costs of the returned products will be borne by the customer unless the reasons for the return are attributable to E-TRADING, such as that the item you have received is not the one you ordered or that it was defective. In this case, we will proceed to make the change at no cost to you, sending the product as soon as possible.

When we receive the product we will check that the conditions for accepting a return are met, if the return is accepted, the refund will be made as soon as possible (once the products have been received) and, in any case, within 14 days from the date on which you communicated your intention to return. The refund will always be made in the same means of payment that you used to pay for the purchase, discounting in any case the shipping costs of the product, which are borne by the customer.

When you return a product you can choose to:

1.                   Refund of the amount paid for the product. The cost of shipping will be deducted from the amount refunded in returns for personal reasons.

2.                   Request a substitute product, taking into account:

1.                   In case the replacement product is of the same amount, the customer must pay only the costs of shipping the replacement product.

2.                   If the replacement product is of a lower price (even applying the cost of shipping the replacement product), the difference will be refunded.

3.                   If the new replacement product has an amount higher than the one returned, the customer will pay the shipping cost of the replacement product and the price difference between the products.

10. Defective Products

In accordance with articles 114 and following of the RDLeg. 1/2007, which regulates the general provisions on the warranty of consumer products, we inform you that our products have a guarantee of 3 years from the date of delivery of the product, except those that due to their perishable nature have a shorter expiration period. Out of catalog, in stock: 12 months: article 120.1 paragraph 2

E-TRADING acts as an intermediary in the sale of manufacturers who guarantee that the products presented for sale do not present defects or hidden defects that may make them dangerous or unsuitable for normal use.

In the case of defective products, E-TRADING will proceed, as appropriate, to the replacement, price reduction or termination of the contract, procedures that will be free for the consumer. The consumer must inform the seller of the lack of conformity within two months of becoming aware of it.

Unless proven otherwise, it will be understood that the products are in conformity with the contract provided that they meet all the requirements expressed below:

1.                   They conform to the description made by the seller and possess the qualities of the product that the seller has presented to the consumer and user.

2.                   They are suitable for the uses to which products of the same type are ordinarily intended.

3.                   Present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.

 

In case any type of anomaly or defect is detected, the user must contact E-TRADING following this procedure:

 

1.                   Send an email to our Customer Service at info@etradingtrademonsa.com  explaining the problem of the item and sending all the possible information (photos, videos, etc ...).

2.                   You will receive a form by email. Follow all the instructions that appear in it.

 

Remember that the warranty does not cover wear and tear caused by the habitual use of the articles or by their misuse. In such cases, the consumer must take care of its repair. The following are therefore excluded from the guarantee:

1.                   Defects and deterioration caused by external events, accidents, force majeure, fortuitous event, wear and tear and use not in accordance with the instructions of E-TRADING

11. Product Photographs

The photograph of the products that you can see on our website is not contractual, that is, the colors may have different tonality on different computer screens or printer prints, as well as the image can always vary a little from reality although we strive so that they reflect as faithfully as possible the product offered.

12. Obligations of the customer

The E-TRADING client undertakes at all times to provide truthful information about the data requested in the user registration or order forms, and to keep them updated at all times.

The client agrees to accept all the provisions and conditions contained in these Conditions of Purchase understanding that they include the best possible will of service for the type of activity carried out by E-TRADING

13. Rights reserved on the contents.

These conditions of purchase do not constitute a license to the customer for the use of the trade name, trademarks, contents, designs, photographs, structure, etc ... whose ownership belongs to E-TRADING or the manufacturers with whom it works. The client undertakes to respect the existing intellectual and industrial property rights on the website https://etradingtrademonsa.com and not to use the contents without prior authorization from its owner, being able to expand this information in the legal notice of the web.

14. Security, confidentiality, and data protection.

E-TRADING guarantees security and confidentiality in all its communications with its clients.

All online payment transactions by card are made through a secure server, based on the SSL standard that protects data against attempts at violation by third parties. The data of the purchase process is stored in a database designed for this purpose.

E-TRADING guarantees the protection and confidentiality of personal, domiciliary, payment, and any other type of data provided by our clients in accordance with current regulations on the Protection of Personal Data. All data provided by our clients to E-TRADING or its employees will be processed by E-TRADING You can consult our data protection policy here 

15. Applicable legislation and competent jurisdiction.

Purchases made in our online store are subject to Spanish legislation.

In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of the consumer's domicile.

The contract will be formalized in Spanish.

 

16.-Resolution of online disputes in consumer matters.

 

In accordance with art. 14.1 of EU Regulation No. 524/2013 of the European Parliament and of the Council of May 21, 2013, E-TRADING informs you of the existence of an online dispute resolution platform, which is available at the following link:

1.                   http://ec.europa.eu/consumers/odr/   

 

 

Last updated on June 15, 2023